National Utility Bill Collection System 2.0

National Utility Bill Collection System by SoftVerx

The National Utility Bill Collection System is an end-to-end platform designed by SoftVerx to centralize, automate, and secure bill generation, payment collection, and revenue reconciliation for utilities at national scale. Built for government agencies, regulators, and utility providers, it unifies diverse payment channels, streamlines operations, and delivers real-time visibility across electricity, water, gas, telecom, and municipal services.

Key capabilities

• Unified billing: Generate, distribute, and manage bills for multiple utilities, customer types, and tariff structures (postpaid and prepaid). Supports subsidies, arrears, installment plans, and tax/VAT rules.
• Omnichannel payments: Accept payments via banks, mobile wallets, cards, USSD, internet portals, mobile apps, agent networks, POS, and kiosks. QR codes and e-invoices included.
• Real-time reconciliation: Automated matching across banks, gateways, and agents with configurable rules, exception handling, and audit trails. End-of-day settlement files and automated payouts.
• Customer experience: Self-service portals and mobile apps for viewing bills, making payments, setting up autopay, downloading receipts, and managing disputes. Multilingual and accessible by design.
• Notifications and dunning: Configurable reminders via SMS, email, and push notifications; smart dunning workflows reduce delinquency while preserving customer experience.
• Advanced analytics: Dashboards for revenue, collections, aging, and regional performance; drill-through to account level; export to BI tools; anomaly detection to reduce leakage.
• Integration-first architecture: REST/GraphQL APIs and webhooks for CIS/CRM/ERP, banking rails, smart meters/AMI, NQR/QR standards, and national ID/KYC systems. Batch import/export support.
• Security and compliance: Role-based access control, MFA, field-level encryption, tokenization, full audit logs, configurable data retention, and compliance support for AML/KYC and PCI-DSS (for card data).
• Scalability and resilience: Cloud, on-premises, or hybrid deployment; horizontal scaling; active-active failover; offline-first field collections with automatic sync.
• Operations toolkit: Tenant and tariff management, fee/commission engines for agents, dispute management, refunds, chargebacks, and SLA monitoring.

Who it’s for

• National and municipal utilities consolidating billing and collections
• Ministries, regulators, and revenue authorities seeking transparency and control
• Payment aggregators and state banks providing nationwide payment rails

Outcomes

• Higher collection rates through more payment options and proactive reminders
• Lower revenue leakage with automated reconciliation and exception handling
• Faster settlement and clearer cash positions with real-time reporting
• Improved citizen satisfaction via intuitive, always-on digital channels
• Reduced operational overhead through automation and streamlined workflows

Deployment options

• Cloud (SaaS) with managed updates and elastic scaling
• On-premises for data residency and sovereign cloud requirements
• Hybrid for phased modernization and legacy coexistence

Why SoftVerx SoftVerx brings deep domain expertise in large-scale, mission-critical financial systems. The platform’s modular design, strong security posture, and integration-friendly APIs help governments and utilities modernize collections quickly while maintaining control and compliance.

Optional add-ons

• Prepaid/STS token management and vending
• Agent network management with tiered commissions
• AI-assisted fraud detection and delinquency prediction
• Citizen support center with 360° account view

With the National Utility Bill Collection System, SoftVerx delivers a proven, scalable foundation for transparent, efficient, and citizen-friendly revenue collection across the country.

National Utility Bill Collection System is developed by SoftVerx. The most popular version of this product among our users is 2.0. The names of program executable files are NUBCS.exe, NUBCS_3.0.0.exe.

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